Refund policy

Thank you for shopping with us. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product according to the terms below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 7 days of receiving the order.
  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, and other included items.
  • Proof of purchase or order details may be required.
  • Certain products may not be eligible for return due to hygiene, safety, or other restrictions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products caused by the customer.
  • Products without original packaging or accessories.
  • Personal hygiene products once opened or used.
  • Customized or personalized products.
  • Products that are clearly marked as non-returnable at the time of purchase.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Photos or videos of the product.
  • A brief description of the issue.

After reviewing the request, we may offer a replacement, exchange, or refund where applicable.

4. Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be processed through the applicable payment method.

Refund processing times may vary depending on your bank or payment provider.

5. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be processed through an alternative payment method after the return has been approved. We may request the customer's bank or payment details where necessary.

6. Return Shipping

If the product is returned because it is damaged, defective, or incorrect, we may cover the applicable return shipping costs.

If the return is requested because of a change of mind, incorrect size, or any other customer-related reason, the customer may be responsible for the return shipping costs.

7. Exchanges

If you wish to exchange a product, please contact us within 7 days of delivery. Exchanges are subject to product availability and the return conditions mentioned above.

8. How to Request a Return

To request a return or refund, please contact our customer support team with:

  • Order number
  • Customer name
  • Reason for return
  • Photos/videos if the product is damaged or defective

Our team will provide further instructions after reviewing your request.

9. Important Note

We reserve the right to refuse a return or refund if the product does not meet the conditions stated in this policy.

This Return & Refund Policy may be updated from time to time without prior notice. Customers are encouraged to review this page before making a purchase.